Zakrafa, a professional Moroccan cement and hanpainted  tiles, marble artistic designs for exterior and interior.

Contact us on : contact@zakrafa.com

Fes & Tetouane, Morocco

24/24h 7 days a week

Terms and Conditions

OUR PRODUCTS

Moroccan cement tiles, mosaic tiles, hand painted tiles, hand painted vases and plates and marble products.

All our tiles are 100% handmade using the authentic moroccan ways; our tiles must be considered and treated carefully in a similar manner to a natural product.

Our Moroccan mosaic tiles and the Encaustic or pressed cement tiles are made from natural materials including clay, crushed marble, and granite, cement. And color pigments.

The Subtle color variations and mottling within each tile are typical characteristics which do not compromise the performance of the tiles but does add to their handcrafted appeal.

Our Moroccan tiles have been certified to conform and apply to the international standard for Cement Tiles code.

QUOTATIONS PROCESS

2.1 You may place request for quotations on www.zakrafa.com either as a registered user or without registering on the Website.

2.2 Upon successfully placing the request for quotations, you will receive automated confirmation email from www.zakrafa.com.

2.3 In order to fulfill the request for quotation, ZAKRAFA will contact you through email and provide details within 24 hours.

2.4 ZAKRAFA reserves the right to refuse to fulfill quotation service through zakrafa.com, without notice if the details of the requester were found not legitimate.

PAYMENTS

50% of the payment for orders must be received at the time of ordering. Acceptance of the sales order is done by or reported to our email Contact@zakrafa.com , joint with the bank receipt wire transfer to : 007 480 0007818000000186 16

Bank nameAccount nameR.I.B (Transfer)Account number BIC / Swift
ATTIJARIWAFA BANK ZAKRAFA007 480 0007818000000186 1600 0781 H 000000186BCM AM AMC

For Orders

A 50% non-refundable deposit is required for all orders to begin production. The balance will be paid once your order is ready for pick-up or shipping at the warehouses in Fes or Tetouane . We accept only wire transfers. The payment procedure is done from the customer’s bank accounts into the company’s accounts, to guarantee the rights of the seller and customer.

Bank Transfers will provide immediate confirmation of order once funds are shown in our account.

MEASUREMENTS

Please ensure that all measurements given are accurate, and correct in all details. Our Company does not accept returns due to miss measurement. All goods must be inspected upon delivery.  No responsibility can be accepted if this is not done. When ZAKRAFA COMPANY  provides or estimates from plans sent by the customer, it is the responsibility of the customer, their installer or their carrier to ensure that the quantities shown are correct.

APPLICATION

Our Moroccan tiles are suitable for different spaces and floor surfaces, and they can be used on residential traffic floors; kitchens, bathrooms, backsplash, fireplace, offices, pools, gardens, halls, Balcony or Rooftops.

Both on wet and dry spaces indoors and outdoors.

EXTERNAL USAGE

Our Moroccan Tiles are suitable for external usage installing tiles outside in gardens, pools, Rooftops.

INTERNAL USAGE IN WET AREAS

Our mosaic tiles and cement tiles are Suitable for use in showers as well as steam showers, saunas, and submerged water applications such as pools, fountains and water lines.

Our company will not be held responsible for material failures resulting from use over a damaged, defective or improperly prepared surface replacement for tiles.

We highly recommend the installer to treat the laid tiles with an additional layer of sealant to the Surface of the tiles, to prevent exterior damage and to enhance the lifetime and the longevity of the tile’s colors.

Our company is happy to further discuss the design of your project and your expectations and specifications with the chosen tile. Please reach us to ensure you receive the kind of tiles wanted for your project.

SHIPPING INSPECTION

Our company offers Freight out to the site. We work with international Architectures, we participate in buildings, custom made under your request, and we have contracts with different shipping companies.

You can track the shipment by the tracking number which the shipping company will provide you with.

Shipping on containers is the best way to deliver safely your product and the clients can always contact us to be informed about the shipping time.

If the order was shipped then the damage claim must be submitted by the party that paid for the shipping. In that case, Insurance will be in charge.

For commercial applications where a specific slip-resistance rating is required, encaustic cement tiles can be surface-treated to achieve that desired rating. For more detail about that please contact us on Support@Zakrafa.com .

ORDER PROCESS

All orders must be received in writing – the quote dated and signed. Orders can be placed online at https://zakrafa.com/request-quote or directly by email to contact@zakrafa.com.

The payment shall constitute acceptance of these “Terms and Conditions” In case of Cancellation of an order, there will be no refunds.

ZAKRAFA FACTORY act as a tile supplier and manufacturer. we are happy to assist in calculations of Sqm (m²) or ft² areas needed, however, our company takes no responsibility in the incorrect calculations when assisting. It is up to the client or interior designer to confirm with our calculations or present us with final calculations for their projects.

ZAKRAFA COMPANY recommends placing a minimum addition of 10% to 15% of wastage for each order.

DISCLAIMER

All claims must be submitted to our company before tear out and re-install begins.

Our company will not be responsible for material failures resulted by natural disasters or shipment damages.

The Insurance Company will handle it, not our company.

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FREE SHIPPING!
Zakrafa vous offre une livraison gratuite vers tout les ports en France. Pour les commandes à partir de 100m². (Free on Board – FOB Shipping Point)
Les prix sont en TTC.