Zakrafa, a professional Moroccan cement and hanpainted  tiles, marble artistic designs for exterior and interior.

Contact us on : contact@zakrafa.com

Fes & Tetouane, Morocco

24/24h 7 days a week

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Shipping, Return & Damage Policy

Shipping

Our company ZAKRAFA currently ships worldwide (All customers can contact us to get a shipping quote). We strive to get our customers the most competitive shipping rates available.
All orders are shipped via shipping containers. Our shipping companies are some of the most respected in the industry, while at the same time providing you with excellent pricing. The shipping time is variable due to your adress location and country. You can contact us to discuss available options.
You will be responsible for getting your order. Someone must be present to unload and sign for the order. Our shipping company will usually call you to arrange a delivery.
Delivering to a business or local freight terminal is typically a little cheaper than delivering to a residence. If delivering to a residence please check the appropriate box at checkout. If a residential address is noted as a business delivery extra charges will be applied. Commercial addresses are determined by the freight company. (Typically these are a warehouse, loading dock or business with a forklift. Businesses operating out of a residence do not qualify.)
If you need special delivery options such as a lift gate, inside delivery, or handicapped assistance, please notify the freight company and they may be able to arrange for an extra fee. Zakrafa company will not be responsible for these additional fees. They will be the responsibility of the customer. Any redelivery fees will also be the customer’s responsibility.
Someone must sign for and inspect the merchandise. The correct quantity, correct material or any damage (see Damage below) should be noted before signing for the order. Do not allow the driver to leave without signing for the material. All claims for shortage, incorrect product or damage must be made within 3 days and noted on bill of lading.

Damage

Damage due to shipping is rare, but does happen occasionally. Please inspect delivery for damage immediately. Any claim for damage or incorrect material must be noted on the driver’s bill of lading. All claims must be noted so that damaged material can be replaced and so that we can be reimbursed by the trucking company. You will be asked to send supporting documentation and pictures as part of a claim. If damage is not noted on driver’s paperwork we will be unable to file a claim and customer will be responsible for stock and shipping charges. All claims for damaged, lost or stolen material must be made against the freight company.
Please do not refuse the shipment! If you find damage, missing material, or incorrect quantities accept the shipment and note the issues in detail on the receipt with the driver. If damage is properly noted, we can begin the process of getting replacement material to you. When a shipment is refused, the material is shipped back to the freight carrier’s warehouse or it is redelivered to you. Both options will create additional charges. If you do have a problem with a shipment, please accept the delivery and contact us for instructions.

Returns

All material is considered special order. ZAKRAFA COMPANY does not accept returns on cement tile products. We encourage viewing samples prior to ordering.
Shade variations are part of the inherent beauty of encaustic cement tile. Cement Tile Shop does not warranty against shade variations. Any signed for material is considered accepted by the customer. Although best effort is made to ensure product images are as close as possible to the actual product, variations in shade, color or appearance is possible. Monitor settings can also play a role in the representation of a picture. 
The best way to avoid extra material or material shortages is to take steps to correctly measure your flooring. You should include waste to allow for cutting and layout issues and at the same time minimize excess material. Typically 10% waste is recommended. It is in the best interest of the customer to keep several cartons of extra material to allow for unexpected damage or repairs. All of our products are handmade material and future orders or additional material for shortage may not match.
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